We assume that by making an enquiry by email that you agree to us replying to the email address that you have given us. Please be aware that our e-mail software allows the Prisoners’ Families Helpline to view the return email address that you have given us. You need to be aware that our reply may not be completely confidential if you share an email address at home or at work.

The Prisoners Families’ Helpline is staffed by 5 support groups. Your email will go through to Action for Prisoners’ Families who co-ordinate the service. They will then pass the email to one of the member groups who will reply via APF. Your email is confidential within the helpline.

Beware: The Prisoners’ Families Helpline address maybe automatically recorded in your email address book. You can only protect your anonymity completely by using an anonymous web mail address such as Hotmail or Yahoo.

Data Protection

We guarantee that any information you give us about your situation will be kept strictly confidential. We keep your enquiry on our system for 6 years under Data Protection Act Guidelines. You have the right to request a copy of your file by writing to the Prisoners’ Families Helpline. Please contact us if you do not want us to keep your details on file. If we do not hear from you we will take it that you agree to us doing so.