Frequently Asked Questions
Click on the question to find the answer:
- I need information about visiting someone in prison. Can you help?
- I could do with more information about a specific prison including: - the prison address, location, visiting times, healthcare, etc.
- Can you explain about the different security categories in the prison system?
- At which prison will my partner serve their sentence?
- How do I find a friend or relative I think is in prison?
- Can I email a prisoner?
- What is the difference between a remand prisoner, a prisoner on Judges remand and a convicted prisoner?
- What is the Incentives and Earned Privileges Scheme?
- What benefits or financial help might I be entitled to?
- Can you put me in touch with any other organisations that support prisoners' families?
- Is there any provision for children visiting prison?
- How can a family member complain about the treatment of a friend or relative who is in prison?
- How do I know when my relative will be released from prison?
- My partner may be given Home Detention Curfew (tagging), what does this mean?
- What help is available for a prisoner when they are released from prison?
- What is offender management?
For any of the above questions, if you need these explained more fully; if there is something you don't understand or if you just need to talk things through, please call the Prisoners' Families Helpline free on 0808 808 2003.