Are you based within the Manchester area?, Do you want to make a real difference
in the life of someone else?, Do you want to build up your employability skills
and experience? Can you spare a few hours or more each week?
The National Offenders’ Families Helpline is key for families who wish to access
support during their contact with the Criminal Justice System. The helpline receives
over 12,000 calls a year from families of offenders seeking information or emotional support.
As a volunteer on the National Offenders’ Families Helpline you will not only gain a sense of
pride in supporting families, but you will also build a foundation of knowledge about the criminal
justice system and the support networks which surround it. You will provide basic information which
can vary from the point of arrest to release. You will often communicate with prison staff and other
agencies. Signposting callers to support services either nationally or within local communities is
essential in ensuring the best quality support and information are received.
Please click here to access our application forms and information about other voluntary roles in our